HP Sales HP2-H33

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HP HP2-H33 Exam Syllabus Topics:

HP Selling HP PPS ServiceOne Services Sample Questions:

Question #1
A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure the new devices are functioning and therefore are interested in repair services from the manufacturer. They have several offices and branch offices across the country. The customer would like to have one agreement that covers all of the fleet, independent of geography, offering the same service level.
Which offer best meets this customer's needs?

A. HP Custom Contractual Services
B. HP Standard Contractual Services
C. HP Accidental Damage Protection
D. HP Care Pack Services

Question #2
Which HP Care Pack Services option is considered a Risk Mitigation service?

A. PC Tracking and Recovery
B. Printer and Accessory Installation
C. Offsite Repairs
D. Asset Tagging

Question #3
Which service offers faulty hardware repair at a designated HP repair center?

A. Offsite repair
B. Onsite repair
C. Designated repair center exchange
D. Travel repair

Question #4
How should you counter the following objection?
"I can repair my devices myself."

A. HP Services ensure that your equipment stays up and running.
B. HP Services give you predictability and greater control of TCO.
C. HP Services allow you to choose from various options that best suit your needs.
D. HP standard warranty offers limited support for a short time period.

Question #5
Which HP PPS Services allow customers to add leasing of the new hardware purchased within the pricing?

A. HP Custom Contractual Services
B. HP Standard Contractual Services
C. HP Priority Services
D. HP Care Pack Services

Solutions: