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HP HP2-H82 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Printing & Supplies Portfolio Knowledge | - HP value proposition for supplies
|
| Topic 2: HP Supplies Programs & Services | - HP contractual and partner programs
|
| Topic 3: Customer Requirements & Selling Scenarios | - Sales positioning strategies
|
HP Selling HP Supplies 2019 Sample Questions:
1. Which statement is true about remanufactured/rebuilt cartridges?
A) Usage marks are not visible.
B) Remanufactured/rebuilt cartridges are HP cartridges that are reused by refilling with non-original/third-party ink or toner.
C) Some worn-out parts, ink, or toner are replaced in remanufactured/rebuilt cartridges.
D) Remanufactured/rebuilt cartridges are also called clones when they infringe on intellectual property.
2. A customer purchases a non-HP cartridge and notices that it says 100% new on the packaging. What type of cartridge might this be?
A) Continuous Ink Supply System
B) Clone
C) Remanufactured
D) Do-lt-Yourself(DIY) refill kit
3. Which statement describes the warranty on HP laser supplies?
A) HP LaserJet cartridges follow the warranty as per the label on the pack.
B) No warranty is applicable to HP laser supplies.
C) There is no end of warranty date on HP LaserJet cartridges.
D) HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A |
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