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HP Sales Certified HP2-H86

HP2-H86

Exam Code: HP2-H86

Exam Name: HP Managed Print Specialist Select 2019

Updated: Jul 20, 2026

Q&A Number: 30 Q&As

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HP HP2-H86 Exam Syllabus Topics:

SectionObjectives
Topic 1: Solutions and Services- Implementation and deployment
  • 1. Service delivery lifecycle
    • 2. Customer onboarding processes
      - HP print solutions portfolio
      • 1. Device and fleet management solutions
        • 2. Managed print services offerings
          Topic 2: Sales and Customer Engagement- Account management
          • 1. Lifecycle account strategy
            • 2. Customer retention and expansion
              - Solution selling approach
              • 1. Identifying customer requirements
                • 2. Positioning HP MPS solutions
                  Topic 3: Managed Print Services Overview- HP Managed Print Services concepts
                  • 1. Print fleet optimization concepts
                    • 2. MPS value proposition and business outcomes
                      - Assessment and discovery
                      • 1. Customer print environment assessment
                        • 2. Cost and usage analysis
                          Topic 4: Security and Optimization- Print security fundamentals
                          • 1. Device security considerations
                            • 2. Document and data protection in print environments
                              - Cost control and efficiency
                              • 1. Workflow optimization
                                • 2. Cost reduction strategies in MPS

                                  HP Managed Print Specialist Select 2019 Sample Questions:

                                  1. If you are attempting to decrease cost through optimization, what is one change that needs to be managed?

                                  A) a significant cultural change and buy-in from the CEO/owner
                                  B) training of two employees from each department
                                  C) tracking personal printers that are being used and replacing the ones that are not with newer and smaller personnel printers
                                  D) separate print/copy/fax budgets


                                  2. Which statement is true regarding the use of non-HP cartridges?

                                  A) You are 3 times more likely to service a printer when non-HP cartridges are used.
                                  B) HP and non-HP cartridges result in the same amount of paper usage.
                                  C) The cost of an average service visit is less than $50.
                                  D) Most remanufactured cartridges are successfully recycled.


                                  3. What is the advantage of redeploying devices?

                                  A) By reusing less productive devices, you maximize the convenience and help the environment.
                                  B) Despite reducing user productivity, it helps reduce costs of less productive devices.
                                  C) It increases user productivity, helps reduce costs, and maximizes convenience.
                                  D) Reusing older, less productive devices are the most environmentally friendly thing you can do to help both the planet and spending costs.


                                  Solutions:

                                  Question # 1
                                  Answer: C
                                  Question # 2
                                  Answer: A
                                  Question # 3
                                  Answer: D

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