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HP HP2-H86 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solutions and Services | - Implementation and deployment
|
| Topic 2: Sales and Customer Engagement | - Account management
|
| Topic 3: Managed Print Services Overview | - HP Managed Print Services concepts
|
| Topic 4: Security and Optimization | - Print security fundamentals
|
HP Managed Print Specialist Select 2019 Sample Questions:
1. If you are attempting to decrease cost through optimization, what is one change that needs to be managed?
A) a significant cultural change and buy-in from the CEO/owner
B) training of two employees from each department
C) tracking personal printers that are being used and replacing the ones that are not with newer and smaller personnel printers
D) separate print/copy/fax budgets
2. Which statement is true regarding the use of non-HP cartridges?
A) You are 3 times more likely to service a printer when non-HP cartridges are used.
B) HP and non-HP cartridges result in the same amount of paper usage.
C) The cost of an average service visit is less than $50.
D) Most remanufactured cartridges are successfully recycled.
3. What is the advantage of redeploying devices?
A) By reusing less productive devices, you maximize the convenience and help the environment.
B) Despite reducing user productivity, it helps reduce costs of less productive devices.
C) It increases user productivity, helps reduce costs, and maximizes convenience.
D) Reusing older, less productive devices are the most environmentally friendly thing you can do to help both the planet and spending costs.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D |


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