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HP HP2-H41 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Services, Support and Warranty | 15% | - Support models and service levels - Basic troubleshooting and technical awareness - HP Care Pack services and coverage options |
| Sales Process & Solution Presentation | 15% | - Consultative selling approach - Compliance and licensing basics - Demonstrating solution benefits |
| Customer Needs Assessment & Solution Mapping | 25% | - Addressing productivity and cost challenges - Matching HP solutions to workflow needs - Identifying customer business requirements |
| HP Imaging and Printing Portfolio Overview | 25% | - Inkjet and Laser Printing Technologies - Supplies, Accessories and Consumables - Single-function and Multifunction Devices (MFPs) |
| Value Proposition & Competitive Positioning | 20% | - HP unique selling points and differentiation - Total Cost of Ownership (TCO) analysis - Security and sustainability features |
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. Which feature is unique to HP flow MFP over non-flow HP MFPs?
A) Full-size, pull-out keyboard
B) Single-pass, double-sided scanning
C) HP ePrint
D) Automatic document feeder
2. What is an important benefit of HP Instant-on Fuser technology?
A) no paper curl
B) significant energy savings
C) printing on continuous feed paper
D) simple cleaning cycle
3. Which technology do HP OfficeJet Pro X printers and MFPs share with HP LaserJet and color LaserJet printers and MFPs?
A) HP LaserJet electro photographic printing process
B) HP FutureSmart firmware
C) HP finishing accessories
D) HP LaserJet paper handling hardware
4. Which target group customer is addressed by HP Color Access Control?
A) large enterprises that manage their sophisticated printer infrastructures with HP Web Jetadmin
B) large enterprises focused on maximum print speed
C) semi-professional users who want to vary color settings to receive high quality images
D) small and medium businesses who want to restrict color printing on the user or application level
5. What is the best way to do a realistic performance comparison of two competitive printers?
A) giving each vendor the same document to print offsite
B) warming up the printers prior to testing
C) testing both printers in the customer's working environment
D) performing side-by-side comparisons of data sheets
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |
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