HP Sales Certified HP2-H65

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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which statement is true about the current market trends?

A) IT wants greater flexibility to purchase the latest technologies.
B) Onsite workplaces are becoming obsolete.
C) Professional and personal lives are becoming more separate.
D) The workforce has increasing expectations for productivity.

2. How do HP Services help customers save money and simplify processes? (Select two.)

A) They cover 80% of out-of-warranty repairs.
B) They limit unexpected costs.
C) They cover in-warranty devices from non-HP brands.
D) They provide free delivery.
E) They enable customers to concentrate on core business activities.

3. Which statement is true about HP Care Pack Central? (Select two.)

A) It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.
B) It helps customers find discounts on hardware they plan to purchase.
C) It helps you quickly identify eligible Care Packs for an HP hardware product.
D) It enables you to view recommended Care Packs and supporting information.

4. In which customer situation would you propose a services contract?

A) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
B) The customer uses only HP products.
C) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
D) The customer wants to pay upfront for both hardware and services.

Solutions: