HP Advanced Sales Certified HP5-H10D

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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A) Removal of unplanned repair costs
B) Secure protection of sensitive data
C) Reduced theft of computers and printers
D) Efficient support of mobile users
E) Support for users with efficient escalation process
F) Increased staff productivity

2. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Travel Services
B) Maintenance Kit replacement for printers
C) HP Care Pack Services (next business day or same day)
D) Accidental Damage Protection

3. Which service offers faulty hardware repair at a designated HP repair center?

A) Offsite repair
B) Onsite repair
C) Designated repair center exchange
D) Travel repair

4. A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?

A) HP Post-Warranty Care Pack
B) Hardware Refresh
C) Purchasing an extended warranty
D) Upgrading with HP Contract

5. What is included in the defective media retention service?

A) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
B) It allows the HP technician to use refurbished parts to complete a repair.
C) It allows the HP technician repairing the device to keep the defective part.
D) It allows the customer to retain the defective drives that are repaired.

Solutions: